LIFE TIME Money back guarantee!!
LIFE TIME Money back guarantee!!

Life Time Guarantee

 

Lifetime Money-Back Guarantee Policy.

At Textile House, We Stand Behind The Quality And Effectiveness Of All Our Products. Our Mission Is To Provide You With High-Quality, Hand-Made Cleaning And Polishing Solutions Crafted With Care And Precision In Pakistan. We Believe In Offering Products That Truly Work, And We Are Fully Committed To Ensuring Your Satisfaction.

Our Promise:

We Offer A Lifetime Money-Back Guarantee On All Our Products. If You Are Not Satisfied With The Performance Of Any Product, We Will Provide A Full Refund, No Questions Asked, Provided The Following Conditions Are Met:

1. Product Performance Guarantee

If You Find That Any Of Our Products Do Not Perform As Described In Our Ads Or As Marketed, We Will Refund Your Purchase In Full.

2. Refund Process

To Process Your Refund, You Must Provide Us With The Following:

  • A Video Demonstration: You Must Submit A Clear, Unedited Video Showing How You Are Applying The Product To The Surface Or Area, As Instructed In The Product Guidelines. The Video Should Clearly Show The Intended Application And The Results Of The Product.

  • Proof Of Product Performance Issue: In Your Video, Please Demonstrate That The Product Is Not Working As Described In Our Marketing Materials. You Must Show That The Product Has Failed To Perform The Advertised Function (Such As Cleaning Or Polishing) On The Specified Surface Or Material.

  • Proof Of Product Quantity: The Video Must Also Clearly Show The Amount Of Product Left In The Transparent Bottle. If The Quantity In The Bottle Is Less Than What We Sell It As (Due To Use Or Misuse), You Must Also Provide Proof Of Where The Product Was Applied Before The Demonstration. This Will Help Us Ensure That The Product Has Been Used As Intended, And Prevent Any Potential Misuse Of The Refund Process. Without This Proof, We Will Not Process Your Refund, As We Want To Ensure A Fair Process For All Customers.

  • Product Purchase Verification: To Confirm Your Purchase, You Must Contact Us From The Same Phone Number That Was Provided In The Ordering Form. Additionally, You Must Include Your Full Name As It Appears On The Order, So We Can Officially Verify That The Purchase Was Made Through Our Store. Refund Claims Without This Information Will Not Be Processed, As It Is Essential For Us To Confirm That The Purchase Was Made Directly With Us.

3. How To Claim Your Refund

To Initiate Your Refund Claim:

  1. Record And Send Us A Clear Video Demonstrating The Issue As Described Above.
  2. Send The Video Along With Your Purchase Verification (Name And Phone Number) To Our Customer Support Whatsapp 03274499252
  3. Our Team Will Review Your Submission. If Your Claim Meets The Outlined Criteria, We Will Process A Full Refund.

    5. Refund Policy Conditions

    • The Product Must Be Used According To The Instructions Provided On The Packaging Or In The Product Guide.
    • The Lifetime Guarantee Only Applies To Individual Products Purchased Directly From Textile House And Does Not Extend To Products Purchased From Third-Party Retailers.
    • The Guarantee Is Only Valid For Customers Who Can Prove That The Product Was Used In The Manner It Was Intended And That It Did Not Perform As Marketed.

    6. Exceptions And Exclusions

    • Misuse Or Improper Application: Refunds Will Not Be Issued If The Product Has Been Misused, Applied Incorrectly, Or Used On Surfaces Or Materials Not Recommended In The Product Guidelines.
    • Normal Wear And Tear: This Guarantee Does Not Cover Issues Arising From Regular Wear And Tear Or Use Beyond What The Product Was Designed For.
    • Changed Mind Or Dissatisfaction: Refunds Will Not Be Issued For Reasons Such As A Change Of Mind, Dissatisfaction With The Scent, Or Personal Preference Issues.
    • Incorrect Use Of Product: Refunds Will Not Be Processed If The Product Has Been Used In A Way Not Recommended Or Intended, And The Customer Fails To Provide Proof Of Correct Application In The Demonstration Video.

    Why We Offer This Guarantee:

    At Textile House, We Have Confidence In The Quality Of Our Hand-Made Products And The Value They Bring To Your Home. We Are Committed To Creating Cleaning And Polishing Solutions That Are Effective, Reliable, And Safe. By Offering A Lifetime Money-Back Guarantee, We Want To Ensure That You Can Purchase Our Products With Complete Peace Of Mind.

    We Understand That Some Customers May Try To Take Advantage Of Refund Policies. Therefore, We Ask For Clear Proof Of Product Use And A Demonstration Video To Ensure That The Product Has Been Used Correctly And That The Claim Is Legitimate. Without This Proof, We Will Not Process Your Refund, As We Want To Avoid Fraudulent Claims.

    If You Have Any Questions Or Need Assistance With A Claim, Please Don’t Hesitate To Contact Our Customer Support Team. We Are Here To Help!

    Contact Us:
    Whatsapp: 03274499252
    Email: textilehousepk@gmail.com

    Thank You For Choosing Textile House. We Appreciate Your Trust In Our Products And Look Forward To Serving You!